STORE POLICY

By completing a purchase at our website, the buyer agrees to our general sales conditions.

TAX & CUSTOM

It is the buyer's responsibility to pay local import taxes, duties, VAT, etc.

Please check tax duties in your country before placing an order.

In some countries, customs fees may apply upon delivery. These charges are not included in the product price and vary by location.

SHIPPING

Orders are shipped within 1-3 business days from completed payment.
Shipping will be made to your address.
The Client is responsible for providing the correct delivery address.

Extra costs as a result of incorrect address provided by the Client will be charged on the Client.

We ship Worldwide, the costs for delivery are not included in the sales price.

The costs for delivery are separately indicated.

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@botaniczoha.com

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

RETURNS

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days

• The goods are in the original packaging

RETURNING GOODS

You are responsible for the cost and risk of returning the goods to us.

You should send the goods to the address we gave you by email.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

GIFTS

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

CONTACT

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@botaniczoha.com